- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on booni.online website. Return request must be raised within 7 days for all items from the date of delivery.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
- Valid reasons to return an item.
- Delivered product is damaged (i.e. physically destroyed or broken) / defective
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertise)
- Change of mind is not applicable for return and refund.
If your product is eligible for a refund, you can choose your preferred refund. The shipping fee is not refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed and then release you complete amount.